Returns & Exchanges
Due to the perishable nature of wine and legal restrictions regarding alcohol shipping, we offer replacements or credits for bottles that are corked, damaged, or flawed. If you encounter an issue with your order, please reach out to our team within 30 days of delivery.
Contact Support
Send an email to our customer service team with your order number and a brief description of the issue with the wine.
Provide Evidence
Attach photos of any shipping damage or keep the cork and remaining wine for bottles that you believe are flawed or corked.
Evaluation
Our wine experts will review your claim and determine if the product is eligible for a return, replacement, or store credit based on inventory availability.
Resolution
Once approved, we will issue a refund to your original payment method or ship out a replacement bottle at no additional cost to you.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing